Delivery & Returns
Delivery & Returns
Free Standard Delivery
on all UK and Ireland orders over £40/€50
Standard Delivery Rates ( for all other orders ) Delivered within 3 Working Days
|UK & NI||£3.00|
Next day Delivery Rates
|UK & NI||£6.00|
International Delivery Rates
International delivery rates start from €4.95 and will vary depending on total weight of your order and the country we are shipping to. The shipping charges are automatically calculated during the checkout process. You can see the total shipping cost in order review on the checkout page before you click place order. We make no profit from shipping charges.
International delivery times vary depending on the destination. Delivery to Europe usually takes between 4-7 working days and delivery to the rest of the world usually takes from 5-8 working days. We do not ship orders exceeding 2Kg in weight to destinations outside of the UK and Ireland as costs are prohibitive. If your order weighs more than 2kg you might consider splitting your order into two separate orders. You will be notified during checkout if your order weight exceeds the limit for your destination.
We aim to dispatch all orders on the date of receipt provided the order is received before 2pm. If you place your order after this time or at the weekend/bank holiday it will be dispatched the next business day.
For next day delivery, all orders for the UK must be placed before 12noon and all orders for Ireland must be placed before 2pm Monday - Thursday. Orders received on Friday are delivered on Monday, the next business day.
In some cases your delivery may require a signature so it is always best to have your parcel delivered where someone will be available to receive it. A work address is good for this reason, but if you are having your order sent to work please remember to include the company name and the department where you work. You don't want someone else receiving all your new goodies!
Returned items must be received by us in the same condition as you received them, so please pack up any returned items carefully with their original packaging and any free samples and/or free gifts received along with a completed returns form. We offer free returns within the UK and Ireland.
How to Return Products
The returns form will give you the correct return address details.
Please note that your return must be sent back within 30 days from the date of delivery.
All returns will be examined upon receipt and we will refund your payment as quickly as possible by the original payment method, no later than 30 days after we have received the returned goods.
We do not accept returns on sale items except where required by law.
Please note that Cloud10 Beauty cannot be held responsible for packages that fail to reach us.