How do I search for a product? How do I know my order has been received? How do I know when my order has been dispatched? How can I check the status of my order? How can I pay? Creating a wish list? How do I get my Free Samples? How do I order samples of Foundation?
How do I search for a product?
There are a number of ways you can search for a product. The easiest way to shop is to browse through the categories in the main menu at the top of the website. You can then filter through what you are looking for by clicking on the sections on the left hand side.
Alternatively if you know exactly what you are looking for you, just type the name of the product or brand into the search bar and click search. You will find everything relating to that search.
You can also shop by your favourite brand. Simply choose your brand from the drop down menu in the main menu bar.
Once you have found what you are looking for simply click add to shopping bag to buy now or add to wish list to store the item in your wish list.
How do I know my order has been received?
We will automatically send you an order confirmation email the moment you submit your order to the email address you supplied during registration. If you don't get it, check to make sure you gave us your correct email address and also check your junk-mail folders. If we need any further information to complete your order we will be in touch by email. Otherwise your order will be dispatched as soon as possible.
How do I know when my order has been dispatched?
We will send you a shipment confirmation email as soon as your order has been dispatched.
How can I check the status of my order?
When you are logged in you can check the status of your order in your My Account section.
How do I pay?
We accept Visa, MasterCard, Laser, Mastercard Debit, VIsa Debit, Maestro, JCB and Paypal. Unfortunately we are not able to accept Paypal for UK orders at this time.
Creating a wish list?
To create a wish list simply click the add to wish list button underneath the buy now button in the product page. You can check and edit your wish list in My Account.
How do I get my Free Samples?
All qualifying orders can select up to 3 free samples in your shopping bag before checking out. If your order qualifies for free samples, you will be asked to select these samples in your shopping bag before you proceed to checkout . These samples will be included with your order.
How do I order samples of Foundation?
You can order a sample of foundation to try the shade before you buy the full size product. These samples are free with any order or if ordered alone there is a small charge applied to cover handling & postage. To choose your sample shade simply click the Buy Sample button on the colour you wish to try. You can order up to three samples at any one time.