The health, safety and well-being of our team and customers remain our top priority during this uncertain time.
The Cloud 10 Beauty team are working really hard behind the scenes at home & in our warehouse to ensure all your beauty wants and needs are delivered straight to your door while you stay safe at home.
We are following the advice from the Irish Government and WHO to support our team. All team members who can work from home have been working from home since Thursday 12th March. We have implemented additional safety measures and cleaning processes to protect our team who are unable to work from home. We are continuously monitoring the COVID-19 situation and following the advice issued by the Irish Government and WHO and are complying with the recommended ‘social distancing’ advice.
Our order processing department is currently still operating as normal, however at times customers may experience slight delays. Please allow 2-4 working days for your order to be dispatched. We are working closely with our external delivery partners to ensure that you receive your order as soon as possible. Our delivery partners are committed to delivering your orders, however there may be occasions when delivery times will be delayed, as a result of COVID-19 protocols.
Some International customers may experience delays due to COVID-19. If you would like to monitor the location of your package we recommend you choose the tracked shipping option at checkout.
The delivery partners we use to deliver your Cloud 10 Hauls have framework and procedures in place to mitigate against the risk of transmission.
- You do not need to sign for receipt of your order. Our delivery providers are happy to sign for your package on your behalf so you don’t have to touch their hand held device – just ask.
- Alternatively, you can request that the delivery driver leaves your package in a safe place outside your address. To request this service, please add a note with specific instructions to your order. You will see this option at the checkout.
Thank you for your continued support and allowing us to do what we love. We will continue to deliver all your beauty essentials, in the safest way possible. As always, your wishlist delivered.
The Cloud 10 Team