CRM Manager

Cloud10beauty.com is Ireland’s largest online beauty store and we are hiring! We are seeking to appoint an ambitious, energetic, digital-savvy CRM Manager that is passionate about ecommerce and who enjoys working in the fast-paced environment of a rapidly growing company.

What does the role entail?

  • Strategic planning and execution of Customer Lifecycle Management strategies to maximise KPI’s across lifetime value, churn, loyalty and referral programmes.
  • Create and implement best-in-class direct marketing campaigns across all channels
  • Analysing customer journeys and segment accordingly to maximise commercial opportunities
  • Drive the continuous optimisation of on-site merchandising, cross-selling, reviews, onsite personalisation, and recommendations.
  • Managing and delivering strategies to improve customer experience across all touchpoints.
  • Responsible for a/b testing, analysis and reporting on consumer and behavioural data to relevant teams.
  • Collaborate with Marketing team to execute promotional calendars and direct campaigns.
  • Collaborate with website team to ensure all landing pages are fully optimised to improve customer user experience and maximise results for campaigns and new launches.

The successful candidate should have(/be):

  • 3 years + experience in Customer Relationship Management
  • Expert level knowledge of Google Analytics and CRM management tools.
  • Experience in developing direct marketing campaigns for an ecommerce brand
  • Strong communication and management skills
  • Analytical, inquisitive and very comfortable with large data segments and dashboards
  • Naturally creative with impeccable copywriting skills for maximising conversions
  • Target and results orientated with proven experience in achieving success
  • Commercially-minded with a flair for developing creative ideas for growth generation
  • Proficient in CSS and Adobe Creative Suite
  • Degree in digital marketing, marketing, IT or business experience equivalent

 

Please apply with your cover letter and CV by email to hr@cloud10beauty.com 

Please include the job title is in the subject line.