Website Administrator

Cloud10Beauty.com has rapidly grown to become Ireland’s definitive one-stop-shop for online beauty. Combining the most lusted after range of beauty products, with the most up-to-date technology; Cloud10beauty.com delivers the ultimate shopping experience. We are looking for an energetic, tech-savvy Website Administrator that is passionate about all things beauty.

 

  • Create all content for product and brand pages on site ensuring all are completed within the required timescales.
  • Ensure all data displayed on product pages and search results are accurate and fully optimised to improve customer user experience and increase conversions.
  • Work with brands to ensure the timely delivery of all data required for the launch of new products, new brands and product updates.
  • Work closely with Marketing and Purchasing department to ensure the website is fully optimised for all campaigns and new launches.
  • Updating all website ads, promotional pages along with discount and GWP offers.
  • Manage the checkout sample process to ensure a variety of samples are available at all times.
  • Deliver excellent customer advise via various channels and ensure all product queries are answered to improve shopping experience.
  • Resolve all inbound customer service queries in accordance with company SLA's through various communication channels including Phone, Email, Live Chat, and Social Media.
  • Work together with team members and 3rd party suppliers to deliver a fantastic customer service experience and maximise customer first time resolution.

The successful candidate will:

  • Have excellent attention for detail.
  • Strong customer focus.
  • Have a passion and curiosity for digital marketing, social media and online trends.
  • Be able to operate in a high-energy, “fast pace” environment.
  • Have excellent communication (verbal and written) and problem-solving skills.
  • Have the ability to work to targets.
  • Have the ability to work quickly and accurately under pressure.
  • Be a champion on behalf of Cloud 10 Beauty customers.
  • Have a desire to work in a fast-growing, dynamic start-up environment.
  • An interest in the beauty industry and beauty products is a strong advantage.

 

Experience Required

  • Experience writing consumer facing copy.
  • Experience with website managements systems.
  • Basic HTML and SEO practices.
  • Proficient with Photoshop.
  • Experience delivering to strict deadlines.
  • Minimum 1 year experience in a similar role

Please apply with your cover letter and CV by email to hr@cloud10beauty.com 

Please include the job title is in the subject line.