Website Administrator

Cloud10Beauty.com has rapidly grown to become Ireland’s definitive one-stop-shop for online beauty. Combining the most lusted after range of beauty products, with the most up-to-date technology; Cloud10beauty.com delivers the ultimate shopping experience. We are looking for an energetic, tech-savvy Website Administrator that is passionate about all things beauty.

Location:

This role is based in Castleblayney, Co Monaghan.

 

The successful candidate will be responsible for:

• Create all content for product and brand pages on site ensuring all are completed within the required timescales.

• Ensure all data displayed on product pages and search results are accurate and fully optimised to improve customer user experience and increase conversions.

• Work with brands to ensure the timely delivery of all data required for the launch of new products, new brands and product updates.

• Work closely with Marketing and Purchasing department to ensure the website is fully optimised for all campaigns and new launches.

• Updating all website ads, promotional pages along with discount and GWP offers.

• Manage the checkout sample process to ensure a variety of samples are available at all times.

• Deliver excellent customer advise via various channels and ensure all product queries are answered to improve shopping experience.

• Resolve all inbound customer service queries in accordance with company SLA's through various communication channels including Phone, Email, Live Chat, and Social Media.

• Work together with team members and 3rd party suppliers to deliver a fantastic customer service experience and maximise customer first time resolution.

 

The successful candidate will:

• Have excellent attention for detail.

• Strong customer focus.

• Have a passion and curiosity for digital marketing, social media and online trends.

• Be able to operate in a high-energy, “fast pace” environment.

• Have excellent communication (verbal and written) and problem-solving skills.

• Have the ability to work to targets.

• Have the ability to work quickly and accurately under pressure.

• Be a champion on behalf of Cloud 10 Beauty customers.

• Have a desire to work in a fast-growing, dynamic start-up environment.

• An interest in the beauty industry and beauty products is a strong advantage.

 

Experience Required

· Experience writing consumer facing copy.

· Experience with website managements systems.

· Basic HTML and SEO practices.

· Proficient with Photoshop.

· Experience delivering to strict deadlines.

Please apply with your cover letter and CV by email to hr@cloud10beauty.com 

Please include the job title is in the subject line.