FAQ'S
We accept Visa, MasterCard, Mastercard Debit, Visa Debit, American Express and Paypal.
We will automatically send you an order confirmation email or text the moment you submit your order to the email address or number you supplied during checkout. If you don't get it, check to make sure you gave us your correct email address and also check your junk-mail folders. If we need any further information to complete your order we will be in touch by email, phone or text. Otherwise your order will be dispatched as soon as possible.
We will send you a shipment confirmation email or text as soon as your order has been dispatched.
You can check the status of your order and also review your purchase history in the My Account section when you are logged in.
If you have forgotten your password click on the forgot password link when logging in. Your new password will be emailed to you. You can then change this password after you have logged in in the My Account section.
Returns We hope that you will be pleased with your purchase. However, if you are not completely happy with it, we will gladly offer a refund on any unwanted goods less the cost of sending the item to you when the items are returned to us with 14 days from date of delivery. Returned items must be received by us in the same condition as you received them, so please pack up any returned items carefully with their original packaging and any free samples and/or free gifts received along with a completed returns form. In the unlikely event that your product is faulty upon arrival we will happily refund your item including all postage when it is returned to us within 14 days from the date of purchase. How to Return Products Please contact us to obtain a returns form, which you will need to print and fill out. Returns will not be accepted without a returns form. The returns form will give you the correct return address details. Please note that your return must be sent back within 14 days from the date of delivery. All returns will be examined upon receipt and we will refund your payment as quickly as possible by the original payment method, no later than 10 days after we have received the returned goods. We do not accept returns on sale items except where required by law. Please note that Cloud10 Beauty cannot be held responsible for packages that fail to reach us. For more information on our returns policies please see our Terms and Conditions
To create a wish list simply click the add to wish list heart on product pages or product listing pages You can check and edit your wish list by clicking the heart icon in the top menu bar.
All qualifying orders can select up to 3 free samples in your shopping bag before checking out. If your order qualifies for free samples, you will be asked to select these samples in your shopping bag before you proceed to checkout . These samples will be included with your order.
You can create an account by clicking on the Register button at the top of the page. You will be asked to provide your contact information and choose a password.